Privacy Policy

Privacy Policy – VieNovel

Introduction We understand that you care about your personal privacy, and we take that responsibility seriously. This Privacy Notice is intended to help you understand what data we collect, why we collect it, how we use it, and your privacy rights. We recognize that information security is an ongoing responsibility; therefore, we will update this Privacy Notice from time to time as we adopt new personal data practices or privacy policies.

How We Collect and Use (Process) Your Personal Information

Summary: VieNovel collects personal information from registered users and visitors. We use this information to enhance your experience on our website and to provide requested services. The types of information collected may vary depending on how you interact with our website. We do not sell your personal information to any third party.

In Detail:

Personal Information You Provide to Us:

  • Account Registration: When you register and create an account on VieNovel, we collect information such as your name or nickname, date of birth, gender, email address, and phone number. If you choose to register using a social media account (such as Facebook or Google), we will collect public information from your profile, including your nickname, profile picture, gender, date of birth, profile ID, or URL. You may edit your profile at any time to add or remove certain personal details (except date of birth and gender if age restrictions apply).

  • Correspondence: If you communicate with us via email or other support channels, we may retain the correspondence and its contents to resolve your inquiry, handle complaints, or assist with other requests. If you would like VieNovel to delete your personal information or stop communicating with you, please contact us at legal@vienovel.com.

Purpose of Processing Your Data: As stated above, VieNovel processes your data to optimize your reading experience and deliver requested features. By creating an account, you gain access to enhanced features such as: saving books to your personal library, bookmarking reading progress, receiving notifications for new chapters, following favorite authors, posting comments, interacting with content, and accessing age-restricted material.

Use of the VieNovel Website

Summary: Like most websites, VieNovel automatically collects certain technical information and stores it in server logs, including your IP address and browser type. We use this information to help diagnose server issues and administer the website. VieNovel also uses cookies and web beacons to analyze usage metrics, track interactions, understand reader preferences, and improve our services.

In Detail:

Cookies and Web Beacons:

  • Cookies are small data files stored on your device. Web beacons are transparent pixel images used to track website interactions and email responses.

  • VieNovel uses cookies to provide enhanced website functionality (such as maintaining your login session and automatically saving chapter bookmarks) and to aggregate traffic data. We also capture limited technical data (User-Agent, HTTP Referer, requested URLs) to analyze traffic patterns and perform routine system maintenance.

  • You can manage, block, or delete cookies at any time through your browser’s security and privacy settings.

Third-Party Analytics and Advertising Tools:

  • Google Analytics & Google Ads: We use Google services to analyze website traffic and display relevant advertisements. Google may collect information (including your IP address) to evaluate your website usage. You can decline cookies via your browser settings or manage preferences in Google Ads Settings (https://adssettings.google.com/).

  • Facebook Tools (Meta Pixel & Connect): We use Facebook tools to measure service effectiveness and connect with our audience. If you sign in using Facebook, system interactions on VieNovel may be linked to your Facebook profile. You can adjust your ad preferences within Facebook’s privacy settings.

  • European Union (EU) Users: Transfers of personal data (if any) comply with applicable legal privacy frameworks, including the General Data Protection Regulation (GDPR).

By using VieNovel, you consent to the processing of data by Google, Facebook, and advertising partners in the manner and for the purposes outlined above.

How and When We Share Information with Others

Personal information collected is securely stored in database servers hosted by trusted third-party cloud infrastructure providers. These third parties do not have the right to use or access your personal information for any purpose other than storage and retrieval.

We do not disclose your personal data to third parties for independent use unless:

  1. You request or consent to it.

  2. It is required to comply with legal obligations (such as court orders, search warrants, or government requests).

  3. It is provided to trusted service providers or contractors performing technical functions on our behalf (subject to strict confidentiality agreements).

  4. It is necessary to handle emergency situations or protect the rights, property, or safety of VieNovel and its users.

  5. It is required to resolve legal disputes or claims.

Data Subject Rights (Your Privacy Rights)

Summary: You have full rights regarding your personal data under applicable data protection laws.

In Detail: You have the right to:

  • Confirm whether VieNovel is processing your personal data and request access to that data.

  • Request corrections or updates to inaccurate personal data.

  • Request the deletion or cessation of processing of your personal data (subject to certain legal exceptions).

  • Request the export or portability of your personal data where technically feasible.

For any requests regarding access, correction, or deletion of your data, please email us at: legal@vienovel.com. We will respond promptly.

Legal Basis for Processing

We process your information based on the following legal grounds:

  1. Legitimate Interests:

  • Maintaining, improving, and optimizing VieNovel services.

  • Ensuring system security, preventing fraud, abuse, or technical issues.

  • Protecting the legal rights and safety of VieNovel, our users, and the public.

  1. Performance of a Service / Contract: Processing data necessary to provide services you request (e.g., managing your account, library, reading history, or processing virtual transactions if applicable).

  2. Legal Compliance: Processing data when required by applicable laws or legal proceedings.

Security of Your Information

To help protect the privacy and security of your personal data transmitted through our website, we maintain appropriate physical, technical, and administrative safeguards. We continuously update and test our security measures. Access to personal data is strictly limited to authorized personnel who need to know that information to operate and maintain our services.

Data Storage and Retention

Your personal data is securely stored for as long as you maintain an active account with VieNovel. If your account is closed or deleted, data may be retained for a reasonable additional period (typically 6 months) for auditing, security compliance, or legal obligations before being permanently deleted.

Changes and Updates to This Privacy Policy

VieNovel reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or our operational practices. Any changes will take effect immediately upon posting on the website. We encourage you to review this page periodically to stay informed about our latest privacy practices.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your data at VieNovel, please contact us at: